Account Manager - B2B Client Relations (Surabaya)

Join D-Net, a leading internet service provider in Indonesia, as an Account Manager in Surabaya. In this dynamic role, you will be the driving force behind building and maintaining strong B2B client relationships, ensuring customer satisfaction, and expanding our client base. As an Account Manager, you will work closely with our business clients to understand their needs and deliver tailored solutions that drive their success.

D-Net is a trusted name in the telecommunications industry, known for its reliable internet services and exceptional customer service. Located in the heart of Surabaya, our office provides a vibrant and collaborative environment where you can grow professionally and personally. We offer competitive salaries, comprehensive benefits, and opportunities for career advancement.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with B2B clients, ensuring their satisfaction and loyalty.
• Develop and implement strategies to expand our client base and increase market share.
• Analyze client needs and deliver tailored solutions using our range of internet services.
• Monitor client performance and provide regular reports to identify areas for improvement.
• Collaborate with the sales and technical teams to ensure seamless service delivery.
• Attend industry events and conferences to stay updated on market trends and best practices.
• Provide exceptional customer service, addressing client inquiries and concerns promptly.
• Manage and track client contracts, ensuring compliance with all terms and conditions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in B2B sales or account management, preferably in the telecommunications industry.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Strong communication and negotiation skills.
• Excellent analytical and problem-solving abilities.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Fluency in both English and Indonesian.
• Certification in project management (e.g., PMP) is a plus.

🛠️ Keahlian

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