Customer Service Representative (CSR) - GraPARI (Malang, Remote-Friendly)

Join Infomedia Nusantara as a Customer Service Representative (CSR) at GraPARI, Indonesia’s leading digital payment and e-commerce platform! We’re seeking passionate individuals to deliver exceptional customer service, resolve inquiries, and drive customer satisfaction in Malang. This role is remote-friendly, allowing you to work from the comfort of your home while contributing to a dynamic and innovative team.

As a CSR at GraPARI, you’ll be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You’ll use tools like Zendesk, Slack, and Google Workspace to manage customer interactions efficiently. This is your chance to make a meaningful impact on customer experiences and help shape the future of digital payments in Indonesia.

We offer a competitive salary, a collaborative work environment, and opportunities for professional growth. If you’re eager to leverage your customer service skills in a fast-paced, tech-driven company, we’d love to hear from you!

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and accurate responses.
• Resolve customer issues using GraPARI’s support tools and knowledge base.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with the product and engineering teams to gather customer insights and improve user experience.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Provide training and support to other customer service representatives.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor’s degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with CRM tools like Zendesk or similar platforms.
• Ability to work in a fast-paced, remote-friendly environment.
• Proficient in using Microsoft Office Suite or Google Workspace.
• Passionate about technology and committed to delivering exceptional customer service.

🛠️ Keahlian

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