Customer Relationship Executive (Motorcycle) - Surabaya

Join BFI Finance Indonesia as a Customer Relationship Executive (Motorcycle) in Surabaya and become a key player in driving customer satisfaction and business growth in the motorcycle financing sector. Based in the vibrant Surabaya Sukomanunggal, you will be at the forefront of connecting with customers, understanding their needs, and providing exceptional service to ensure their satisfaction and loyalty.

In this role, you will handle customer inquiries, process loan applications, and manage customer accounts, all while leveraging your knowledge of the motorcycle industry. You will work closely with our sales and finance teams to deliver a seamless and efficient customer experience. This is an exciting opportunity to grow your career in the dynamic world of motorcycle financing, with a competitive salary and a range of benefits.

If you are passionate about customer service, have a strong understanding of the motorcycle market, and are eager to contribute to the success of BFI Finance Indonesia, we encourage you to apply for this position. Join us and be part of a team that values innovation, integrity, and excellence.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide information about our motorcycle financing products and services.
• Process loan applications, including documentation, verification, and approval.
• Manage customer accounts, including payments, renewals, and disputes.
• Conduct regular follow-ups with customers to ensure their satisfaction and address any concerns.
• Collaborate with the sales and finance teams to deliver a seamless customer experience.
• Monitor and report on customer satisfaction metrics and sales performance.
• Stay up-to-date with industry trends and regulations to provide informed advice to customers.
• Assist in the development and implementation of customer service strategies and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 2 years of experience in customer service or sales in the finance or motorcycle industry.
• Strong understanding of motorcycle financing products and services.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Microsoft Office Suite, especially Excel and PowerPoint.
• Knowledge of customer relationship management (CRM) software is a plus.
• Ability to build and maintain strong relationships with customers and internal teams.

🛠️ Keahlian

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